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FREQUENTLY ASKED QUESTIONS

Delivery Information

How long will it take for me to receive my order?
While we try our best to ship the orders within 24-48 hours of receiving them, there could be circumstances when we are unable to do so. In such an event, you will be informed of an estimated shipping date.
Once your order has shipped, it will take anywhere from 2 - 5 business days for you to receive your order depending upon your location to our warehouse.

Are there any possibilities of delay in the order and how will I know about it?
Yes, all orders are subject to stock availability and shipment could be delayed based on that. In such a case, we will contact you.

What is your return policy?
Items are returnable for a refund of the item price (minus shipping charges), as long as they meet the following criteria:

  1. Returned within 30 days of the receipt.
  2. Items must be in their original packaging and unused.
  3. All custom orders are non-returnable.
  4. All items with hygiene concerns are non-returnable.
  5. All returns must be authorized by Comfort Finds. 
  6. Return shipping charges are payable by the customer.

 

Payment Information

What methods of payment are accepted for online purchase?
We accept all major credits cards such as Visa, MasterCard, Discover, American Express. We also conveniently accept payments through PayPal, Amazon Payments, & Apple Pay.

Is my credit card information submitted during online transactions secure?
Yes, we take precautions to protect your information. When you submit sensitive information through our website, it is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

Ordering Information

How do I order products not listed on the website?
You can contact us using the live chat on the website or email us at Info@ComfortFinds.com and we will gladly assist you.

What is the quickest way to find the product I want?
Use our search option by clicking on the magnifying glass icon or the search link to find all products on the website. Our Live Chat will also provide you assistance whenever required.

How do I track my order status?
You can track your order by logging into your account on our site and going to your order history. You will also be emailed when your order status changes.

 

For any other questions, feel free to contact us at Info@ComfortFinds.com or use our live chat option.